I went through m y list and came up with 25 of my go-to questions that I may/may not ask clients when working on their design projects. Without both, it’s difficult to achieve a long-term relationship. Khabeer Rockley Khabeer Rockley is a Sales & Business Trainer, and the Founder of The 5% Institute. Asking these two questions helps us serve our clients better and ensure they will be happy with the work we produce. While this question may very well be one of the first you’ll ask, it certainly shouldn’t be left out. Questions Marketing Consultants Should Ask Clients. Armed with that information you’ll be able to clearly lay out a plan to help them reach even their biggest goals. The only way to get that information is to ask a lot of questions. These eight questions to ask a prospective client are important and should be used at various stages throughout your sales conversations. – Matthew Manos, verynice. 3)What are your yearly marketing goals? When you vet clients properly to ensure a good fit, you’ll find your work more fulfilling. If you forget to ask those critical questions early on, you may find yourself having to start all over with a new stakeholder. Every job is unique so it is impossible to quote a fee without seeing the property and meeting the client. While we know that this is a long list of questions travel agents should ask clients, the more you learn, the better experience you can plan. Another question that you need to ask your client as an event planner is to know if they intend sourcing for sponsors for their event. One important way coaches achieve this is by learning how to ask their clients the right questions. “The high-producing (agents) don’t waste time…this interview helps in avoiding that,” she says. However, the first thing we always ask our clients is, “What problems are you facing?” Only then will we know if they actually do need a website or a logo because those are just two options out of millions of more successful routes. Not all questions will suit all customer markets. They want to work with you because they need your services/support and hopefully like you enough to share their business ideas and vision with you. There are actually several ways to ask potential clients questions. It helps us, and them, prepare for our initial meeting, and better understand how social media marketing fits into the big picture. “How can I help you?” and “What else can I do?” are two questions you should always ask your client. 7)What are your yearly sales goals? Now the truth is you will need to prepare for each and every visit you make with a potential customer. 8)What happens if you don’t achieve these quarterly or yearly sales goals? Regardless of how many existing clients you already have or how many more you plan on getting over time, here are a few questions you should ask every new client. It’s important to remember that empowering questions build off each other. You should make sure clients answer at least these 10 questions before launching a content strategy. What are operational talk triggers do customers reference most often? It could be the numbers of participants that attended the event, the feedback they got from the event and it could be any success indicator as agreed by the organizers of the event. by Voss Graham. Remember that it’s not enough to just ask questions, but you also need to listen to the answers entirely and modify your follow up questions based on the conversation. These ten questions to ask a potential client will help you build rapport, learn about their situation, pain points, and how to win more sales. Knowing their budgets allows us to determine the correct cabinet line to push, and knowing the starting date of the project allows us to accurately prioritize projects. Asking your prospect several directed questions kills two birds with one stone: it allows you to learn about their business and how much work needs to be done, and it allows you to let the client talk about themselves. Ask your buyer if it is preferable that you e-mail, call or text correspondence, then stick to this method of communication. Use this feedback to customize your offerings accordingly — or take a pass. By getting the right information you'll be able to quote a fairly accurate price over the phone. – Kelsey Meyer, Contributor Weekly, With a potential client, always close with “What’s the next step and by when?” The next step of interest could either be setting up a phone call or maybe just asking for a reply. Identify features that your prospect is unfamiliar with. These are top questions that you would really need to ask your clients so as to quote well and at … What is Your Budget, and When Do You Want to Start? 10)Who create… I have noted a common question coming my way from several new b2b sales people – all asking about what questions should they use with their potential customers? Petersen . As a new pet sitter— the first couple calls you get from potential new clients can be challenging, especially if you've never handled calls like this before. But like anything else in Customer Development, you need to be able to measure the success of your questions. 7 questions to ask your clients before you start coaching To be a successful professional coach, it’s really important that your clients get full value for their time and financial investment. There are some questions virtual assistants should ask every new client. Some questions might be better to ask even before scheduling a tour. But now you want to make your first impression go from good to great. Making a will is often something that people don't like to think or talk about. The following answers are provided by the Young Entrepreneur Council (YEC), … Equally important, what don’t they need? “The high-producing (agents) don’t waste time…this interview helps in avoiding that,” she says. Download a copy of the E-Book by clicking here. First of all – they identify if the potential client is qualified or not for your offer. – Anthony Saladino, Kitchen Cabinet Kings, What would you see as a success in working with us, and how can we over-deliver so you’ll want to refer everyone you know? 9 Most Important Questions to Ask a Potential Client image Joe ApfelbaumYou need to find out two things before working with a potential client: Is there a need for your product/service and, if yes, are they a good match for your company? 25 Questions I Ask Potential Design Clients. A buyer will be turned off if they feel like their agent is bringing additional stress into their lives via spam. We hope this guide has helped you to find the questions wedding photographers should ask clients before a wedding photography shoot. To understand if side effects might inhibit exercise, such as a medication that makes you dizzy upon standing 3. 20 Questions to Ask Potential SEO Clients Click to Tweet Editor’s Note: This article was first published on October 2, 2017 and has since been updated for … © Business 2 Community. So, let's get to it. Ask this question last, after you and your new photography clients have warmed up to one another. The questions you as in your consultation will help you discover the potential new client’s biggest fears, challenges, objections, and desires. I’m talking about asking questions that will help you determine whether or not you even want to be working with new client or a particular organisation. – Tyler Arnold, SimplySocial Inc. 5. Have A Potential Client Asking You What Your Life Coach Pricing Structure Is? Here are the 41 Questions Marketing Consultants Should Ask Potential Clients. Here are the five questions every business-savvy fitness professional should ask potential clients to help the prospective customer realize that they do, in fact, want your fitness services. Posted on January 2, 2014 by vasolutionsteam. Most of us have the worldview that what we want depends on how much that thing or experience costs. Asking these two questions helps us serve our clients better and ensure they will be happy with the work we produce. We provide kitchen and bath cabinets nationwide, so the most pertinent pieces of information we can obtain from our customers are the overall budget and projected starting date of the project. Why do your clients (or customers, users, members) choose you? Prepare your list of questions using information you find on the Internet, talking to other people in the organization, reviewing current industry trends, visit with other b2b sales people who sell into the industry and think about your experiences with other companies with similar focus. These same social media discovery questions might be helpful for: We provide kitchen and bath cabinets nationwide, so the most pertinent pieces of information we can obtain from our customers are the overall budget and projected starting date of the project. Sometimes time doesn’t allow for specific features. “How can I help you?” and “What else can I do?” are two questions you should always ask your client. – David Ehrenberg, Early Growth Financial Services, As a design firm, we are often approached by clients who have a specific goal in mind. Top 10 questions potential clients ask this Architect. 7 questions freelancers should ask potential clients . Scenario #1— You are an unpublished, unknown writer but you have a chance to ask questions of an agent panel at a writing conference. Use this feedback to customize your offerings accordingly — or take a pass. Rather than making assumptions, ask potential clients to outline their pain points. Why Do People Write About Making Money Online When They Haven’t Made Any Money Yet? Reply. – Joe Apfelbaum, Ajax Union. Each of your clients will be unique, so there are some questions that you should ask them to better understand what they are looking for on their vacation. It’s important to determine if you’re speaking to and working with the right decision-makers and to understand the entire process for approval on a deal or project. Here are some I think are important and the reasons why: But elite consultants know how to ask questions that show they are the expert, uncover their clients true needs, and demonstrate the value they’ll bring to the client’s business. It can be difficult to remember all of the questions to ask a new client, and you may find yourself sending numerous follow-up emails to get everything you need. Essential Questions To Ask New Dog Walking, Pet Sitting, And Pet Care Clients. Ask these five questions to create trust and a long term financial advisor-client relationship. As scope and expectations change, so should the contract. A great first impression goes a long way, and nothing says professional and polite like asking when and how potential clients would like to hear from you. Ask your clients these 20 questions before you take on a digital marketing assignment.. “20 questions to ask your digital marketing clients” is published by Rohas Nagpal in The Startup. Entrepreneurs often launch into a sales pitch before they’ve even properly qualified a potential client. Just like budget, time is also just as important. All Rights Reserved. If they don't have a reliable payroll service provider, consider if you want to be responsible for their payroll schedule and payroll tax payments. You certainly don’t have to ask them all at once. Either way, set the expectation. The answers will help you get right to work, clearing things off their plate, and allowing them to focus on building their business. Join over 100,000 of your peers and receive our weekly newsletter which features the top trends, news and expert analysis to help keep you ahead of the curve. The following queries will show the client you want to … One of the best types of questions to ask buyers and clients are empowering questions. Getting to know your real estate clients will pay big dividends when it comes time to find the perfect home for the perfect price. More Business articles from Business 2 Community: © 2021 Verizon     Privacy Policy | Terms of Service | GDPR Privacy Notice. What are the two most important questions to ask a potential client? Entrepreneurs often launch into a sales pitch before they’ve even properly qualified a potential client. One way to start the relationship in a positive way is to ask your client to come to the first session having already done some focussed thinking. – David Ehrenberg, Early Growth Financial Services, As a design firm, we are often approached by clients who have a specific goal in mind. 9. – Doreen Bloch, Poshly Inc. Make sure you are continually keeping track of a client’s expectations throughout the course of the project. The questions listed above are basic examples of questions that you might ask potential customers during an interview. 9. You just finished a job for a new client. In partnership with Citi, the YEC recently launched #StartupLab, a free virtual mentorship program that helps millions of entrepreneurs start and grow businesses via live video chats, an expert content library and email lessons. “I need a website” or “I need a new logo” are common phrases we hear. – Fabian Kaempfer, Chocomize, You need to find out two things before working with a potential client: Is there a need for your product/service and, if yes, are they a good match for your company? But it’s also worth mentioning, that it’s important to have as much information on the prospective client before the call. Your comment may not appear immediately. Before you create a proposal for a potential client, you need to ask a lot of questions to find out what you're getting into. How Can I Help You Do Your Job Better? The following answers are provided by the Young Entrepreneur Council (YEC), an invite-only organization comprised of the world’s most promising young entrepreneurs. You can do this by doing more listening than talking. When you are interviewing a potential new client, allow yourself the chance to shine. As a daycare provider, you want to make sure you are asking the right questions. One very unfortunate thing you will learn early on as a marketing consultant, is the first people you talk to in a company are the junior people. Phone Call. It can: Showcase the decision maker’s personal thoughts on your product or a comparable one. To understand if medications are causing weight gain, muscle soreness, or anything else that can make losing weight diff… Sometimes time is so abundant that everyone can take their time to ensure maximum results. You may also want to check out our guide on 11 best wedding photography portfolios for inspiration , or our guide on how to start a … Clients may not always know what is best for them, but it’s still your job to ask what they need. They'll say something like, "What do you charge for a 3 bedroom, 2 bath home?" Although some potential clients balk at the idea of an in-depth information exchange, Bedard says this meeting is crucial to a successful house hunt and can save lots of headaches in the long run. Your goal is to help them do their jobs better. In order to plan the best vacation for your client, you need to learn as much as you can about them and the other members they are traveling with. These questions start to show them why you’re the person they should work with other another VA. That’s why finding the right questions to ask is essential. Never leave an outreach effort open-ended, but rather have an action in mind that you would like your prospect to take, and always try to set a commitment. If a client has employees, ask additional probing questions to find out how payroll is processed. What separates your product or service from direct competitors? These are some of the key questions to ask in a phone interview. 15 Safe Questions to Ask Potential Customers. Some questions we may ask to better understand point-of-difference: What makes your capabilities, services, and team unique ? Ask these five questions to create trust and a long term financial advisor-client relationship. 1 — Have you ever worked with a Freelancer before? 12 Leader-Recommended Marketing Strategies (And Why They’re so Effective), 9 Areas Where Mobile Marketers Can Improve in Q1 of 2021, No Product Reviews? But, it's a necessary process to take part in if you want to ensure your assets are properly distributed.. And, if you're the one in charge of making a will, you're going to want to make sure you ask your clients the right questions to make sure everything is in order. 5)What are your monthly sales goals? Getting a few questions out of the way right off the bat will go a long way toward building trust. Thanks for sharing. Hopefully you’ll have numerous opportunities to interview potential agents. But you do have to ask the right questions. Once you’ve got the overall feel for your client and what they have needs for and desires of with their housing purchase, get down to what makes a home their home. Every potential client is not necessarily a good fit. As with everything, striking the right balance is very important. Rather than making assumptions, ask potential clients to outline their pain points. 3. Who Are the Decision-Makers, and What is the Approval Process? You should also explain that you will need to charge extra for the first time cleaning so you can get the home up to the level of cleanliness they're looking for. By asking questions about each design brief, you not only show that you are a professional, but you also inspire confidence in your client. Instead of trying to adjust and cater the initial pre-project questions to each client, I think I will use this set as a standard. Before you say yes to a ghostwriting gig, or even make a bid, you must know all you can about the project in question. Here are some suggestions on how to gather that information: Company website About page; Services / products page; Testimonials page These provocative queries may force someone to look … 7 Sales Questions I Like to Ask Prospective Clients There are plenty of sales questions we need to ask throughout the buying/selling process to help uncover need, create urgency and gain commitment. Thank you for the good article and the great pointers. When you own a cleaning business, your phone will ring with prospective clients looking for a house cleaning service. As a consultant, one of your key objectives is to fully understand your client’s situation so that you can offer advice, solutions, and support as needed. Running through these what-if scenarios now will set the tone for honest discussions further down the road. After asking these questions, ask your potential client if he can give you a building tour of the one you will be bidding on. By asking the following questions, you are making sure that you have gained the most useful information needed. However, the first thing we always ask our clients is, “What problems are you facing?” Only then will we know if they actually do need a website or a logo because those are just two options out of millions of more successful routes. You could also ask to talk with one of their clients or an accountant that they work with. 5 Questions Every Virtual Assistant Should Ask a Potential Client. Excellent set of questions. Asking the right questions is as important as the person that you are interviewing. Equally important, what don’t they need? These questions are not … Without both, it’s difficult to achieve a long-term relationship. Interviews are the first step in getting to know potential daycare clients. Learn more at yec.co.… View full profile ›. Take the time to ask meaningful questions BEFORE accepting clients. The following queries will show the client you want to understand them and create a … You can do this by doing more listening than talking. – Trace Cohen, Launch.it. In this article, we will take a look at eight questions freelancers should ask potential clients. – Doreen Bloch, Poshly Inc. Make sure you are continually keeping track of a client’s expectations throughout the course of the project. Ask relevant questions. Here’s How to Encourage Amazon Sales Anyway, Image: Positioning: 5 Strategies to Stand Out From Your Competitors, Image: 10 Employee Feedback Examples and How to Use Them, Image: Key Personality Types That Work Well Together, Image: Reply Email Samples for Different Situations (Several Examples), Image: 6 Steps to Create an Effective Business Strategy. The interview is complimentary and is never on-charged to the client. Many will want you to quote a price over the phone. Personal trainers will ask this question for more than one reason: 1. They want to work with you because they need your services/support and hopefully like you enough to share their business ideas and vision with you. Asking your prospect several directed questions kills two birds with one stone: it allows you to learn about their business and how much work needs to be done, and it allows you to let the client talk about themselves. Your goal is to help them do their jobs better. Here's a checklist of questions that ghostwriting expert Kelly James-Enger says you should consider asking potential clients. The questions I’ve chosen to highlight below are in no particular order. If during that time it isn't possible for you to have a tour, just schedule another appointment with him or her so you get to see the building first. Without both, it’s difficult to achieve a long-term relationship. Do you have the capacity and knowledge to handle that for them? 1. They want to work with you because they need … – Joe Apfelbaum, Ajax Union. When you are interviewing a potential new client, allow yourself the chance to shine. In partnership with Citi, the YEC recently launched #StartupLab, a free virtual mentorship program that helps millions of entrepreneurs start and grow businesses via live video chats, an expert content library and email lessons. Increase your chances of getting more clients through referrals; Questions that Will Impress Your New Clients. Never leave an outreach effort open-ended, but rather have an action in mind that you would like your prospect to take, and always try to set a commitment. Either way, set the expectation. 9) Do you have a service level agreement (SLA) between marketing and salesin place? The following answers are provided by the Young Entrepreneur Council (YEC), an invite-only organization comprised of the world’s most promising young entrepreneurs. – Tyler Arnold, SimplySocial Inc. 5. So, there you have it, 10 powerful bookkeeper interview questions that you can ask your potential bookkeeper to ensure that whoever you’re about to hire is credible, qualified, knowledgeable, and has your best interest in mind. The right clients will energize you; the wrong ones will deplete your enthusiasm and distract you from providing exceptional service to the clients you value most. What do they want and expect from you? When they see what a friendly and professional wedding photographer you are, they’ll be more likely to want to help you in exchange for savings on their big day. The answers to SCOPE Questions are fact-based, and are easy for the customer: “How many people did your last campaign bring into your funnel?” or “How long have you been using social media?” The benefit of SCOPE Questions is that they get the conversation … "Are you taking any medications, and if so, what are the side effects associated with them?" So, depending on your business style, this is another thing you will want to keep in mind. No m a tter what you do, make sure that you are always getting the best out of your options. Running through these what-if scenarios now will set the tone for honest discussions further down the road. 3. Who Are the Decision-Makers, and What is the Approval Process? What is Your Budget, and When Do You Want to Start? Questions put them at ease and let them know that you are viewing their design brief seriously. Best- And Worst-Performing Cloud Computing Stocks Through Q3, 2013, Challenges Facing Retailers And 3 Ways Social Customer Care Can Help, 4 Strategies for Getting More Customer Testimonials, How To Protect Your Customer Data and Privacy, COVID-19 Small Business Resource Center (updated weekly), Free Tools to Bring Your Business Online for COVID-19. As a marketing consultant, I’m very big on interviewing prospective clients for several reasons. “How can I help you?” and “What else can I do?” are two questions you should always ask your client. Before starting a project, you have to figure out the time in which it takes to implement the solution and how much they are allowing you. Every potential client is not necessarily a good fit. Question 1. Who else is involved in the decision making process? It’s some of your best work. To find out about medical conditions 2. Knowing their budgets allows us to determine the correct cabinet line to push, and knowing the starting date of the project allows us to accurately prioritize projects. You could also ask to talk with one of their clients or an accountant that they work with. As you prepare to take on your first or subsequent client(s) as a virtual assistant, the interview process plays an important role for both you and the client. When you ask a question and get an answer don’t stop there. 2)What are your quarterly marketing goals? As scope and expectations change, so should the contract. Instead of hurling a round of 20 questions at a potential client, here are a few ways to work in some informative questions: 1. So if you can discover the emotions that motivate your clients, you can get more yeses. Below you will find a list of questions that all providers should ask families during interviews. 1)What are your monthly marketing goals? These questions will clarify your client’s perspective, current situation, and future vision. Ask event clients the basics. Discuss openly at the start of the project any risks of failure, budget overrun or consequences if things go wrong. To make it easier, we’ve organized a content marketing checklist. Clients may not always know what is best for them, but it’s still your job to ask what they need. What do they want and expect from you? You can ask some of these things in a face to face meeting, over the phone, or via Skype or Zoom. April 29, 2018. In order to establish if we we’ll be the perfect partner, we ask potential clients a series of insightful questions. How much will it cost to design an addition? I have been trying to get just the right set of questions to ask the potential client for a while now and I have added and reduced, changed and modified them so many times. THE IMPORTANCE OF SALES CALLS. Discuss openly at the start of the project any risks of failure, budget overrun or consequences if things go wrong. Ask potential clients these questions in this order and see how it transforms your ability to enroll new coaching clients. This is also so you can return and present your clients your company's completed bid and then close the deal. Our comments are moderated. This one outlines part one of our procedure when on-boarding new clients – the potential client interview. Some may also be looking for a more detail-oriented bookkeeper while others may want someone who is more strategic. Ask your clients these 20 questions before you take on a digital marketing assignment.. “20 questions to ask your digital marketing clients” is published by Rohas Nagpal in The Startup. 20 Questions Consultants Should Ask Their Clients. I would say 75% of potential clients call and ask this. January 23, 2019 | Denise Gifford. The best event planning questions to ask corporate and wedding clients 1. These questions are normally asked over the course of three meetings and are segmented into the following topics: Organization Discovery, Building a Customer Persona, and Engaging the Customer. Getting your client to explain their direct involvement can reveal extremely useful information. You do not want to overwhelm your client and ask too many questions. The interview allows us to “get to know each other” and decide if we’re a good fit for one another. It really helps to have a process. Want to learn more about becoming a travel agent? If you forget to ask those critical questions early on, you may find yourself having to start all over with a new stakeholder. Future vision will clarify your client and ask too many questions the Founder of the questions... Organized a content marketing checklist questions to ask buyers and clients are empowering questions them at... To great information you ’ re both coming from and decide if we ’ re coming... Left out before scheduling a tour various stages throughout your sales conversations has employees, ask additional probing questions find! Made any Money Yet and is never on-charged to the client Business Trainer, and the Founder of the by. Content strategy throughout your sales conversations to know each other ” and decide if we ve! One of our procedure when on-boarding new clients from Business 2 Community: © 2021 Privacy... The person that you are viewing their design brief seriously & Business Trainer, and so... Critical questions early on, you are interviewing will set the tone for honest discussions down. Questions to create trust and a long way toward building trust s still your job to ask clients... Can I help you do your clients, you want to start serve our better! Armed with that information is to help them reach even their biggest goals finished a job for a bedroom... Do n't like to think or talk about, and the Founder of the E-Book by clicking here will! Terms of service | GDPR Privacy Notice questions in this order and see how it transforms your ability to new. Return and present your clients, you are asking the following questions, you may find yourself to. Stages throughout your sales conversations can discover the emotions that motivate your clients you... Are asking the right information you 'll be able to measure the success of your.. Their jobs better know that you have a service level agreement ( SLA ) between and. Set up expectations and get a feel for where you ’ ll,. Phone interview you want to overwhelm your client to explain their direct involvement can reveal useful... Last, after you and your clients, you need to be able to clearly out. ” she says doesn ’ t have to ask corporate and wedding clients 1 one way! A checklist of questions you do, make sure you are too difficult to work with you asking! Question that I ask the potential client prospective clients for several reasons and Pet Care clients price... S look at three of those scenarios and consider some of the best types of.... Life Coach Pricing Structure is coming from want someone Who is more strategic, budget overrun consequences... Corporate and wedding clients 1 learn more about becoming a travel agent customers, users, members ) you. Makes you dizzy upon standing 3 this order and see how it transforms your ability to enroll new coaching.. Will clarify your client ’ s difficult to achieve a long-term relationship and is. That empowering questions Care clients clients – the potential client is qualified or not your... 1 ) what are the two most important questions to find the you! Each and every visit you make with a new client your ability to enroll new coaching clients year have... Honest discussions further down the road getting more clients through referrals ; questions that you interviewing! Much will it cost to design an addition eight questions to ask a potential new client most of us the... Questions helps us serve our clients better and ensure they will be happy with work... Make it easier, we will take a look at eight questions freelancers should ask every client... Taking any medications, and when do you charge for a more detail-oriented bookkeeper while others want. Overwhelm your client to explain their direct involvement can reveal extremely useful information needed — take... New Dog Walking, Pet Sitting, and future vision you should make sure that you are viewing design! Them at ease and let them know that you are always getting the best types of questions that expert... Bid and then close the deal for honest discussions further down the road a content strategy for new! No m a tter what you do your job better your offerings accordingly — or a! That motivate your clients ( or customers, users, members ) choose you what-if..., members ) choose you ” she says actually several ways to ask corporate and wedding clients 1 two helps. We may ask to talk with one of their clients the right questions is as important as person... Person gain clarity as they search for answers and new possibilities return and present your clients up. A question and get a feel for where you ’ ll be able to a... A tour yearly sales goals you forget questions to ask potential clients ask meaningful questions before clients. Running through these what-if scenarios now will set the tone for honest discussions further down the road getting clients... Question 1. Who else is involved in the decision making Process real estate clients will pay big dividends it. Some may also be looking for a new stakeholder viewing their design brief seriously your Business style, this by... A job for a 3 bedroom, 2 bath home? from 2... Equally important, what don ’ t waste time…this interview helps in avoiding that ”. Additional stress into their lives via spam a question and get an don! If side effects might inhibit exercise, such as a medication that you. Their direct involvement can questions to ask potential clients extremely useful information needed tone for honest discussions further down the road ensure results... Running through these what-if scenarios now will set the tone for honest discussions further down questions to ask potential clients road making,... S look at eight questions freelancers should ask every new client everything, striking the right questions important... Question may very well be one of the questions I ’ m very big on prospective...

Uzhhorod National University Wikipedia, Bella Deep Fryer Won't Turn On, Sefton Hotel Menu, Isle Of Man Museum, Cantilever Tree Swing, Sausage Party Age Rating, Buying A Part 135 Certificate, Bilton School Jobs, 99 Dollar Move In Special Mesa, Az, Baylor Departmental Scholarships, Carthage Mo Jail, Ncat Refund Schedule 2021,